Frequently Asked Questions
Everything you need to know about shopping at Ted's Cameras
What is the standard shipping time for new equipment?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery across most regions.
Do all cameras come with a manufacturer warranty?
Yes, every new camera, lens, and accessory we sell includes a full local manufacturer warranty to ensure your gear is protected against defects.
What is your return policy for change of mind?
We offer a 14-day return policy for change of mind, provided the item is in its original, unopened packaging with all seals intact.
Do you offer sensor cleaning services for DSLRs and Mirrorless cameras?
Absolutely. You can drop your camera off at any Ted's Cameras location for professional sensor cleaning and a general health check by our technicians.
Can I trade in my old gear for a discount on a new purchase?
Yes, we have a Trade-In program. Bring your used equipment into a store for an appraisal, and you can apply that value as a credit toward your next upgrade.
Which payment methods do you accept online?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible financing options like Afterpay and Zip.